Refund Policy

CANCELLATION, RETURNS & REFUNDS POLICY

Cancellation

We accept order cancellations before the product is shipped, produced, or processed.
If your order is successfully cancelled, you will receive a full refund.
Please note that we cannot cancel an order once it has been shipped.

Returns (if applicable)

We accept returns of products. Customers have the right to apply for a return within 14 days after delivery of the product.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact our customer service team before returning your item to ensure you send it to the correct address.

Notes:

  • Custom or personalized items are not eligible for the 14-day refund policy.

  • If the return is caused by the consumer (e.g., wrong product ordered, change of mind), the customer is responsible for the return shipping cost. The specific fee will depend on the courier you choose.

  • If the return is due to our error (e.g., wrong or damaged item received), the customer will not bear any shipping costs.

  • No restocking fee will be charged for returned products.

For return instructions and the correct return address, please contact our customer service at headoffficebusiness@gmail.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email confirmation notifying you that we have received your returned item.
We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank — processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at headoffficebusiness@gmail.com