Section 1.7 Terms of Service

Refund Policy

Cancellation

We accept order cancellations before the product is shipped, produced, or processed.
If the order is cancelled within this timeframe, you will receive a full refund.
Unfortunately, we cannot cancel your order once the product has been shipped.

Returns (if applicable)

We accept returns of products. Customers have the right to request a return within 14 days after delivery.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

  • A receipt or proof of purchase is required.

Please contact our customer service to confirm the correct return address before sending your package.

Notes:

  • Custom or personalized items are not eligible for the 14-day refund.

  • If the return is caused by the consumer (e.g., incorrect order, change of mind), the customer is responsible for the return shipping fee. The fee depends on the courier you select.

  • If the return is due to our error (e.g., damaged, defective, or incorrect item), we will cover the shipping cost.

  • No restocking fee will be charged for returned products.

Refunds (if applicable)

Once your return is received and inspected, you will receive an email confirming receipt of your item and the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Then contact your bank — processing times may vary.

If you’ve done all of this and still have not received your refund, please contact us at:
📧 headoffficebusiness@gmail.com

For all returns, please contact our customer service first at:
📧 headoffficebusiness@gmail.com
to obtain the correct return address.

Shipping Policy

At FurBuddyFriends, our mission is to offer you the best possible shipping options, no matter where you live.
We deliver daily to customers around the world, ensuring high-quality service and responsiveness at all times.

Order Processing & Delivery

Processing Time:
Order verification, quality checks, and packaging take place within 48 hours of placing your order.
The manufacturer then processes the order within up to 5 business days.

Shipping Time:
Once shipped, your package typically takes 10 to 20 business days to arrive, depending on your location and local courier service.

Please note that delays may occur due to:

  • Customs clearance or inspection requirements

  • Transportation or carrier delays

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with your tracking code.
You can track your order at:
https://www.17track.net/en

COVID-19 Notice

In light of ongoing global circumstances, FurBuddyFriends is committed to the safety of our employees and customers.
Our distribution centers are operating under reduced staff and strict hygiene protocols.

Due to similar measures being taken by international carriers, processing and shipping may experience delays of up to 25 business days.

We thank you for your patience and continued support during this time.

Contact Us

If you need to speak with a representative, you can reach us anytime via email. Our team is dedicated to providing top-quality customer service and will respond as quickly as possible.

headoffficebusiness@gmail.com
⏱ Please allow up to 48 hours for a response.
If you do not hear back within 3 business days, kindly follow up using the same email.

Warehouse & Return Address

Physical Warehouse Contact:
Name: Duzuojun
Phone: +86 181 2616 3010

Return Address:
Youheng Supply Chain, 1st Floor, Building B,
Kesui Jingu, No. 1 Dongfeng West Road,
Dali Village, Qingxi Town,
Dongguan, Guangdong, China, 523000